Refund and Returns Policy

Refunds

At Ethstat Ethical CIC customer satisfaction is our top priority. While we do not accept returns of our coffee products, we are committed to ensuring you have the best experience possible. If you encounter any issues with your order, please refer to the guidelines below for our refund policy.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. You will be required to provide:

• Your order number
• A detailed description of the issue
• Photographic evidence of the damage or defect

Upon verification, we will offer you a replacement or a full refund, including shipping costs.

Incorrect Orders

In the event that you receive an incorrect item, please contact us within 7 days of delivery. We will:

• Correct the mistake by sending the correct item
• Cover all additional shipping costs

Lost or Missing Orders

If your order is lost in transit or never arrives, please contact us as soon as possible. We will investigate the issue with the shipping provider and either:

• Resend your order

Refund Process

Refunds will be processed to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: customerservices@ethstat.com

Thank you for shopping with Ethstat Ethical CIC. We appreciate your business and are dedicated to providing you with the highest quality coffee and customer service.